Privacy Policy

Personal Information

When you book a consultation, fill out a contact form or communicate with us, we may collect personal information including your full name, phone number, email address, and details about your skin or health concerns relevant to your treatment.

Usage Information

We automatically collect certain information when you visit our website, including your IP address, browser type, pages visited, time spent on pages and referring URLs. This data helps us understand how visitors interact with our website and improve your experience.

Medical & Treatment Information

As a medical aesthetics clinic, we collect health-related information necessary to provide safe and effective treatments. This includes medical history, current medications, skin type and any known allergies or contraindications.

We use the information we collect to: • Schedule and manage your consultations and appointments • Provide personalised treatment recommendations • Send appointment reminders and follow-up care instructions • Respond to your enquiries and provide customer support • Improve our website, services and patient experience • Send promotional communications (only with your consent) • Comply with legal and regulatory obligations

Skin Avenue does not sell, trade or rent your personal information to third parties. We may share your information only in the following circumstances: • With trusted service providers who assist in operating our website or clinic (under strict confidentiality agreements) • When required by law, regulation or court order • To protect the rights, safety or property of Skin Avenue, our patients or the public • With your explicit consent

We implement appropriate technical and organisational measures to protect your personal information against unauthorised access, alteration, disclosure or destruction. All medical records and sensitive personal data are stored securely and accessible only to authorised personnel.

Our website uses cookies to enhance your browsing experience. Cookies are small text files stored on your device that help us remember your preferences and understand how you use our site. You may disable cookies through your browser settings; however, some features of the website may not function correctly as a result.

You have the right to: • Access the personal information we hold about you • Request correction of inaccurate or incomplete data • Request deletion of your personal data (subject to legal obligations) • Withdraw consent for marketing communications at any time • Lodge a complaint with the relevant data protection authority To exercise any of these rights, please contact us at skinavenueofficial@gmail.com

We retain your personal information for as long as necessary to fulfil the purposes outlined in this policy, comply with legal obligations and resolve any disputes. Medical records are retained in accordance with applicable Indian healthcare regulations.

Our website may contain links to third-party websites (such as Instagram or Facebook). We are not responsible for the privacy practices of those sites. We encourage you to review the privacy policy of any third-party site you visit.

We may update this Privacy Policy from time to time. When we do, we will revise the effective date at the top of this page. We encourage you to review this policy periodically to stay informed about how we protect your information.

If you have any questions or concerns about this Privacy Policy or our data practices, please contact us: Skin Avenue Clinic Supermart 2, E-21-22 & E-24, Block C2 DLF Phase IV, Sector 43 Gurugram, Haryana 122001 Email: skinavenueofficial@gmail.com Phone: +91 991-189-0099